Returns

30-day returns

Not in love? You have 30 days from delivery to return your order.

How to start a return

Email us at info@millabay.com with your order number and the item(s) you'd like to return. We'll confirm your return and reply with simple instructions within 24–48 business hours. Please don't ship anything before contacting us — registering your return first makes sure it's matched to your order and processed quickly.

Returns centre

Registered returns are processed at our US returns centre:
Millabay Returns
17300 Railroad St
City of Industry, CA 91748
United States

Conditions

• Items must be unworn, with tags attached and in original packaging.
• Return shipping is paid by the customer, unless the item is faulty or incorrect — then it's on us.
• We recommend using a tracked shipping service.

Exceptions

For hygiene reasons, swimwear without the hygiene seal intact, underwear and personalized items cannot be returned.

Refunds

Once your return is received and inspected, we'll process your refund to the original payment method within 14 days — usually within 5–10 business days.