FAQ

Shipping is free on all US orders — no minimum order value, no exclusions.

We currently ship within the United States only.

Orders are processed within 1–3 business days and delivered within 7–14 business days after processing. Delivery times are estimates and can vary during peak season.

Yes — you'll receive a tracking link by email as soon as your order ships. You can also follow your package anytime on our Track Your Order page.

Email us as soon as possible at info@millabay.com with your order number. If your order hasn't been processed yet, we'll change or cancel it free of charge. Once it has shipped, you can use our 30-day return policy instead.

All major payment methods shown at checkout, processed over a secure encrypted connection. See our Payment Policy for details.

Yes. Payments are handled by our certified payment providers over encrypted connections — we never see or store your card details.

You have 30 days from delivery to return unworn items with tags attached. Email us first — we'll confirm the return address and walk you through the steps. See our Returns page for the full policy.

Email us a photo within 7 days of delivery and we'll arrange a replacement or a full refund, free of charge — whichever you prefer.

Check our Size Guide — it includes measurement instructions per product type. Between two sizes? We recommend sizing up. Product pages with their own measurements always take priority.

Email info@millabay.com. Our customer service is available Monday–Friday, 9am–5pm (EST), and we reply to every message within 24–48 business hours.